Question 1

Why should I get my website from Printulu?

Accepted Answer

You already trust us with your print. We use the same quality-first approach for web — no agency overhead, transparent pricing, and a team that actually delivers on time. Your site is live in 1 week.

Question 2

What's included in the website?

Accepted Answer

A 5-page website: Home, About, Services, Gallery, and Contact. Mobile responsive design, analytics setup, SEO, and a contact form — everything you need to look professional and get found online.

Question 3

How long does it take?

Accepted Answer

1 week from questionnaire to live website. We've cut out the fluff — no endless meetings, no months of back-and-forth. You answer 6 questions, we build, you go live.

Question 4

Can I add e-commerce later?

Accepted Answer

The standard package is an informational website. E-commerce (Shopify, WooCommerce) is available as an add-on — chat with us for pricing.

Question 5

Do I need to provide content?

Accepted Answer

We handle all the writing — you just tell us about your business and share any photos or logos. That's it.

Question 6

What about hosting?

Accepted Answer

Your website is deployed on fast, reliable hosting included in the setup. Optional monthly hosting + maintenance packages are available after launch.

Question 7

How do I get started?

Accepted Answer

Fill out our quick questionnaire — it takes about 2 minutes and covers everything we need to know about your business and goals. After that, we get building.

Question 8

What are the terms and conditions?

Accepted Answer

Payment is once-off. Your website includes 1 revision round, hosting setup, and a 14-day support window after launch. Additional revisions or ongoing maintenance are available as add-ons.

Question 9

What if I'm not happy with the result?

Accepted Answer

You get a preview before we go live, plus one full revision round. Plus, our 14-day money-back guarantee means zero risk. If we can't get it right, you get a full refund. See our guarantee page for full details.

Question 10

How does the 14-day money-back guarantee work?

Accepted Answer

If you're not satisfied with your website within 14 days of launch, email us with screenshots showing the issue. We'll resolve it within 7 days — or give you a full refund. The guarantee covers design quality, load speed, mobile responsiveness, and core functionality. It does not cover scope changes, third-party services, or SEO rankings. Full details on our guarantee page.

Question 11

Do I get a referral discount?

Accepted Answer

Yes! If someone refers you, mention their referral code when you message us and you'll get R500 off. The person who referred you also gets R500 credit on their next order.

Question 12

Is my website POPIA compliant?

Accepted Answer

Yes. Every website includes SSL encryption, secure contact forms, cookie consent notices, and privacy policy pages. We follow SA's Protection of Personal Information Act requirements.

Question 13

What happens during load-shedding?

Accepted Answer

Nothing — your site stays live. We host on a global edge network with servers across multiple continents. Your visitors won't notice a thing.

Question 14

Can I update the website myself?

Accepted Answer

You don't need to. All content changes are included in your hosting plan (1-unlimited per month depending on tier). Just WhatsApp us what you need changed and we'll handle it within 24-48 hours.