Terms & Conditions

1. Service Overview

Printulu Websites (“Service”) is a website design and development service operated by Printulu (Pty) Ltd (“Printulu”, “we”, “us”).

By engaging our Service, you (“Client”, “you”) agree to the following terms.

2. Scope of Work

• Each package includes a 5-page website (Home, About, Services, Contact, plus one additional page).
• The website will be mobile responsive and include basic SEO setup, analytics integration, and a contact form.
• One round of revisions is included after the initial design is delivered.
• Delivery target is 5 business days from receiving your completed questionnaire, subject to timely provision of content by the Client.

3. Pricing & Payment

• Pricing is based on the slot-based model displayed on our website at the time of engagement. Your price is locked when you first message us.
• Payment is due before work begins, unless otherwise agreed in writing.
• All prices are quoted in South African Rand (ZAR) and are inclusive of VAT where applicable.
• Additional pages or features beyond the standard 5-page package will be quoted separately.

4. Client Responsibilities

• Provide all required content (text, images, logos) within 5 business days of the initial questionnaire.
• Respond to revision requests within 5 business days. Delays in feedback may extend the delivery timeline.
• Ensure that all content provided is owned by or licensed to the Client and does not infringe on third-party rights.

5. Revisions & Changes

• One round of revisions is included. A “revision round” means a single consolidated set of feedback.
• Additional revision rounds may be purchased at a rate quoted at the time of request.
• Structural changes (adding pages, changing layout architecture) after the initial design delivery are not considered revisions and will be quoted separately.

6. Hosting & Domain

• Hosting is not included in the website design package unless explicitly stated.
• We can recommend hosting providers and assist with setup at no additional charge.
• Domain registration is the Client’s responsibility. We can advise on domain selection.

7. Intellectual Property

• Upon full payment, the Client receives full ownership of the final website design and code.
• Printulu retains the right to showcase the completed website in our portfolio unless the Client requests otherwise in writing.
• Third-party assets (stock photos, fonts, plugins) remain subject to their respective licenses.

8. Refund Policy

• Full refund if we have not started work on your website (prior to the initial questionnaire).
• 50% refund if you cancel after the initial questionnaire but before the first design preview is delivered.
• No refund after the first design preview has been delivered, as significant work has been completed.
• If you are unsatisfied with the final result after the included revision round, we will work with you in good faith to resolve concerns.

8b. Design Satisfaction Guarantee

In addition to the refund policy above, all websites are covered by our 14-Day Design Satisfaction Guarantee:

• The guarantee period begins on the date your website goes live.
• Covered: design quality, page load speed (<3s), mobile responsiveness, core functionality.
• Not covered: scope changes, third-party services, SEO rankings, client-provided content.
• To claim: email support@printulu.co.za with screenshots within 14 days of launch.
• Resolution: we will resolve the issue within 7 days or provide a full refund.
• Full details: /guarantee

10. Referral Programme

• Refer a friend and you both receive R500 off.
• The referral must mention your name when they first contact us.
• The discount is applied once the referred client has made full payment.
• Printulu reserves the right to modify or discontinue the referral programme at any time.

11. Limitation of Liability

Printulu’s total liability for any claim arising from the Service shall not exceed the total amount paid by the Client for the specific project. We are not liable for indirect, incidental, or consequential damages, including loss of revenue or data.

12. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved through arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA).

13. Contact

For questions about these terms, contact us via WhatsApp or email at hello@printulu.co.za.